March 4, 2019
| When our previous insurance provider decided to make a change in career we were a little anxious. We had become accustom to being on a first name basis and getting quick responses to our requests. Little did we know at the time we had nothing to worry about as Lone Star has more than met our previous expectations. Naaman and his team have been quick to respond to our needs and provide us with the peace of mind that we were looking for in a provider. |
June 17, 2019
The people at Lone Star were friendly and considerate. They make you feel important and provide you with great service. They show what makes Texas great.
Sharon Kinson
September 6, 2019
I needed flood ins and Kristin was so helpful!
February 10, 2020
I was very pleased with how quickly and easily Lone Star Insurance
Agency was able to assist me in finding the best quote for my vehicle.
Jeremy Boling was the agent that assisted me. He is very courteous and
professional. He helped get an auto quote lined up for me quickly during
the holiday season when I purchased my first vehicle. He helped me find
the best deal and was very thorough in explaining all the finer details of
the different policies. I am happy with Lone Star’s service and will continue
to go through them for all of my insurance needs in the future. I would
highly recommend them to anyone looking for help in finding the best
home, auto and life insurance, without all the headache and hassle of
trying to go through the process on their own.
March 2, 2020
When I called the Lone Star Insurance agency I was in need of immediate assistance with flood insurance. I have never had to purchase this type of policy but a property in Waco was rezoned by FEMA as a flood plane. When I called, Kristin answered the phone and had all the answers for my questions. Within an hour I had the coverage I needed and the solution for my mortgage company. Fast, accurate, and very affordable insurance. I was lucky to find Kristen Kimsey at the Lone Star agency for her courtesy, knowledge, and most important the prompt service. Thank you! Satisfied customer, Victor Hernandez
July 6, 2020
Kristin Kimsey provided exceptional service! All it took was a phone call
and I saved $200.00 on my auto insurance renewal. Thank you!
www.lonestarinsuranceagency.com
www.lsiatx.com
June 8, 2015
I am writing you today to inform you about an employee that goes above and beyond for her clients. Her name is Kimberly Hall. She has been there for me, and assisted me whenever I need her. Her willingness to assist her clients through the bad weather or wrecks; and staying up to help when needed is something that this world needs more of! She is always providing education to her clients to keep them from being scammed by others that do not hold the same moral and professional standards as she does.
One time my car was parked in a parking lot and was struck by another vehicle. All of the information had been obtained from the driver of the other car. She admitted that she had hit my car (that was about two weeks old). The driver of the other cars’ insurance company called me wanting my information. I called Kim, and asked do I need to give them my information. She guided me through what to say and told me if they kept calling harassing me to let her know and that she would take care of it. Once I told them what Kim had said they did not call me anymore and repaired my car in a timely fashion.
Just the other day the bank that my vehicle is financed through sent me a bill stating that the insurance on my car had lapsed. It had not, but I had changed insurance carriers, and I failed to notify them with the new information. I sent Kim a message and without hesitation she asked for the information that she would need to be able to handle it for me. The company had gone ahead and got replacement coverage and was ready to charge me an extra $2500 for car insurance. I received a phone call, message and an email stating that she had taken care of the issue.
In closing I would like for you to know that I will follow Kim to whatever insurance agency that she moves to. Words cannot express the comfort and the since of security that having someone like her in my corner means to me. Her daily devotion to providing excellent customer service shows in her eagerness to assist anyone at any time. She is an asset to any employer. More companies should target employees like her!
Thank you for taking the time to read my letter about Kim. I know that you will agree that she is a great asset.
Norma Hawk
December 5, 2014
I was recently rear ended and the car was deemed a total loss. The driver had insurance but they were trying to cut the value of my car in half.
Kim (with Lone Star Insurance Agency) gave me great advice how to combat the situation I did everything she told me they came up a little. When I called her back to let her know where we were and how far off it was from fair market value she called the agent on my behalf and things started moving along. I am happy with the settlement at this point and very happy with the service received from Lone Star Insurance Agency.
February 12, 2015
Been with this insurance company for 5 years now. Everyone is extremely nice and they ALWAYS go above and beyond to make sure you’re getting the best rate and best service. I would highly recommend them to anyone!
May 13, 2015
Lone Star Insurance Agency is very willing to help you save as much on your auto and home insurance as they possibly can. We were with State Farm for many many years and one day I requested a quote from Lone Star and it came back showing they could save us almost $1300 a year on our home insurance alone. That was a no brainer but stupid me I waited for almost a year before switching over. Needless to say we ended up paying another years home insurance at a much higher rate. We have since cancelled our insurance with State Farm and moved to Lone Star. I just hope Lone Star can keep their rates as low as they currently are, unless of course they go even lower. They also provide discounts for good driving records as well. A lot of other insurance agencies state this as well, but State Farm had yet to ever prove to us they did after being with them for as long as we were. We will see now with Lone Star when the time comes for the discounts. Joey and Vicki V.